Reference

Read Our Terms Before You Start

These terms set out how your wisma138 account works — what we expect from you, what you can expect from us, and how transactions via DANA, OVO, and GoPay are handled.

Account Registration RulesDANA, OVO, GoPay Transaction TermsWithdrawal & Verification ConditionsAccount Suspension PolicyJurisdiction Eligibility Notice

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TERMS CONTACT PATHS

Reach Us About Any Terms Query

If any clause in these terms is unclear — whether it concerns your account status, a pending DANA or OVO transaction, or a withdrawal hold — our support team is available around the clock to walk you through it. Raise a query through live chat, email, or our dedicated account help line, and we will respond with the specific clause that applies to your situation.

Team online

Live Chat Support

Open the live chat window from your account dashboard. Our team responds to terms-related questions around the clock, including disputes over transaction conditions or account holds.

Email for Formal Queries

Send a written terms query to our support email. Useful when you need a documented response — for example, clarification on withdrawal verification steps or account suspension grounds.

Account Help Centre

Our help centre holds the current version of every policy clause. Check it first for answers about payment terms, account eligibility, or how GoPay and DANA settlements are processed.

What These Terms Cover for Your Account

wisma138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with wisma138, you confirm that you have read, understood, and agreed to these terms in full. We reserve the right to update these terms at any time; continued use of your account after a change is posted constitutes acceptance of the revised

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version. These terms govern every action tied to your account — from the moment you register, through every deposit you send via DANA, OVO, or GoPay, to the point when a withdrawal is verified and settled back to your e-wallet. Account ownership is strictly individual. Sharing
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login credentials, operating multiple accounts, or using another person's registered payment wallet to fund your account are all violations that may lead to account suspension without prior notice. Transaction records tied to your DANA, OVO, or GoPay wallet are subject to our verification process before funds
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are released. We act on the data your account holds; if that data is inaccurate or outdated, processing delays are your responsibility to resolve by contacting our support team. Eligibility to use this service depends entirely on local law and the regulations applicable in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under Our Terms

Our terms are not just legal text — they describe the actual steps we take to keep your account data accurate, your wallet transactions secure, and your withdrawal requests processed without unnecessary delay. Every account holder in Bandar Lampung or anywhere else we serve has the right to request a copy of the data we hold, ask for corrections, or raise a concern about how a clause has been applied to their account. Contact our support team directly with your registered account details to start that process.

Data Retention Policy We retain account and transaction data for the period required by our operating terms. You may request a summary of what we hold by contacting support with your verified account credentials.

Cookie and Session Handling Our platform uses session cookies to keep your account active while you browse. These are not used to share your data with third parties; they expire when you log out or close your session.

Account Security Obligations Under our terms, you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately so we can freeze the account and review recent transaction activity.

Requesting Changes to Your Record If account details — including the wallet address tied to your DANA, OVO, or GoPay — need updating, submit a verified change request through live chat or email. We process corrections within the timeframe stated in our current policy.

Common Questions About Our Terms

These are the questions our account holders ask most often when reviewing the terms. Each answer refers to a specific condition or process — not a generic pointer. If your question is not covered here, live chat is the quickest way to get a clause-specific answer.

No. Our terms require that the wallet used for deposits matches the name on your registered account. Using another person's DANA or OVO wallet is a violation that may result in a hold or suspension of your account.

Contact our support team via live chat or email with the specific clause in question. We will explain how it applies to your account. Continued use of the account means you have accepted the terms as written.

We post updates to this page whenever the terms change. The revised version takes effect immediately upon posting. We recommend checking this page periodically, especially before initiating a large GoPay withdrawal or account change.

Yes, under specific conditions — including credential sharing, multiple accounts, or suspicious transaction patterns. Our terms detail each ground for suspension. If your account is suspended, contact support with your account ID to request a review.

We retain transaction and account data for the duration set out in our current data retention clause. You can request a summary of your records at any time by contacting support with your verified account details.

Access and eligibility depend on local law and the regulations applicable in your region. If you are in an area where access is restricted, our terms reflect that limitation. Check the eligibility section or ask support for clarification.

Read Our Terms Before You Start

Reach Us About Any Terms Query

Live Chat Support

Email for Formal Queries

Account Help Centre

Account Security and Data Under Our Terms

Common Questions About Our Terms

01 Can I use someone else's DANA or OVO wallet to fund my account?

02 What happens if I disagree with a clause in the terms?

03 How will I know if the terms have been updated?

04 Can my account be suspended without prior warning?

05 How long does wisma138 keep my transaction records?

06 Do these terms apply differently depending on which region I'm in?

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