Reference

How wisma138 Handles Your Personal Information

Your account data — including the wallet details you link through DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Data collected only as neededDANA, OVO, GoPay wallet info protectedAccount access secured at every stepYou can request your data at any time

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Data or Account Privacy

If you have a question about how your data is used, want to update stored account details, or need to request removal of your information, our account support team handles these requests directly. You can reach us through the channels below. We aim to respond to privacy-related account requests within a reasonable timeframe during our support window.

Team online

Live Chat Support

Open the live chat window from your account dashboard at any time. Our team can walk you through data access requests or help you update wallet-linked details on the spot.

Email for Data Requests

Send your written data request, account deletion, or privacy query to our dedicated support email. Include your registered account name so we can locate your record without delay.

Account Settings Panel

Many data preferences — including linked wallet visibility and session activity — can be reviewed and adjusted directly inside your account settings without contacting support.

What We Collect and Why It Matters for Your Account

wisma138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with wisma138, we collect the information needed to run your account and process your transactions. This includes your name, contact details, and the wallet identifiers you provide when linking DANA, OVO, or GoPay for deposits and withdrawals. We collect this data

1
to verify your identity, process your wallet transfers, and respond to account queries through our support channels. We do not sell your personal information to third parties. Payment data tied to your DANA or OVO wallet is used only to match your transaction records — we
2
do not store full wallet credentials on our servers after a session closes. We may retain transaction logs for a period required under applicable regulations in supported regions; availability of this service depends on local law and eligible regions. Cookies and session data are used to
3
keep your account session active when you switch between the sports lobby and the slots area on mobile. You can clear session cookies from your browser or mobile app at any time without losing your account. If you are in Bandar Lampung or anywhere else in
4
Indonesia, the same data rules apply to your account regardless of which device you use to access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING IN PRACTICE

How We Protect and Manage What You Share

Account security and data handling are not separate concerns — they work together every time you log in, run a deposit via GoPay, or check your withdrawal history. Here is how we approach each area so your account information stays where it should.

Encrypted Account Sessions

Every login session runs over an encrypted connection. Whether you are on mobile in Jakarta or desktop at home, your session data is not readable by third parties while in transit.

Wallet Data Handling

When you process a DANA or OVO transfer, the wallet reference is matched against your account record and then stored only in hashed form. Full wallet credentials are never written to a readable log.

Data Retention Policy

We keep transaction records for the period required under applicable regulations in supported regions. Once that period passes, records are removed from active systems according to our internal schedule.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or ask us to delete data where no regulatory retention requirement applies.

Common Questions About Your Privacy on wisma138

Below are the questions our account holders ask most about data, privacy rights, and how their information is handled. If your question is not covered here, reach out through live chat or the support email listed above.

We collect your name, contact information, and any wallet identifiers you link — such as your DANA, OVO, or GoPay reference — needed to verify your account and process transactions.

No. Your wallet reference is used only to match and process your own transactions. We do not share wallet identifiers with third parties outside of the payment processing required to complete your transfer.

Yes. Send a written request through the support email or open a live chat session. Include your registered account name and we will prepare your data summary within a reasonable timeframe.

We retain transaction logs for the period required under regulations in the regions where this service is available. Once that retention period ends, records are removed from active systems.

You can request deletion of personal data that is not subject to a legal retention requirement. Contact support with your account details and we will process the request and confirm the outcome.

We use session cookies to keep your account active while you move between areas of the platform on mobile or desktop. You can clear these from your browser or app settings at any time without losing your account.

How wisma138 Handles Your Personal Information

Reach Us About Your Data or Account Privacy

Live Chat Support

Email for Data Requests

Account Settings Panel

How We Protect and Manage What You Share

Encrypted Account Sessions

Wallet Data Handling

Data Retention Policy

Your Right to Access and Correct

Common Questions About Your Privacy on wisma138

01 What personal data does wisma138 collect when I open an account?

02 Is my DANA or GoPay wallet information shared with anyone?

03 Can I request a copy of my account data?

04 How long does wisma138 keep my transaction records?

05 Can I ask wisma138 to delete my account data?

06 Does wisma138 use cookies, and can I turn them off?

Related pages