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Understand the Legal Terms That Govern Your Account

Before you open an account at wisma138, we want you to understand exactly how our terms work — what we commit to you, what we ask in return, and how your data is handled.

Account TermsPrivacy PolicyJurisdiction NoticeDANA, OVO, GoPay UseData Retention

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CONTACT LEGAL SUPPORT

Reach Us for Policy or Account Legal Queries

If something in our legal terms is unclear, or if you need to raise a concern about how your account data is being used, our support team handles these requests directly. You can reach us through live chat, email, or our in-app message channel — all channels monitor legal and privacy queries separately from general account help, so your concern goes to the right person without delay.

HOW WE PROTECT YOU

Data Handling, Account Security and Your Rights

Knowing how we actually manage your information is more useful than a vague assurance of safety. Here is what we do in practice: your personal and payment data is held under standard encryption protocols, wallet details linked to DANA, OVO, or GoPay are never shared with third parties outside our payment processing chain, and account access is protected by OTP verification at login. You have clear rights to view, correct, or request deletion of the data we hold — and we explain exactly how to exercise each one.

Data Storage

We retain account and transaction data only for as long as required to operate your account and meet our record obligations. Once that period ends, data is deleted from active systems.

Cookie Policy

Our platform uses session and preference cookies to keep your account settings consistent across visits. You can adjust cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP check to your registered mobile number. If you suspect unauthorised access, contact support immediately so we can lock the account and review recent activity.

Your Data Rights

You may request a copy of the data we hold on your account, ask us to correct inaccurate details, or submit a deletion request where no active obligation requires us to keep the record.

Key Legal Conditions Covering Your Account and Activity

wisma138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms apply to all account activity carried out through wisma138, including deposits made via DANA, OVO, or GoPay, withdrawals processed to your registered e-wallet, and any interaction with our account support team. When you complete a transaction using a local payment method, you confirm that

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the funds originate from a wallet registered in your name — we verify this as part of our standard account security process. Eligibility to access the platform depends on the law in your region; we do not extend services where access is restricted under local regulation.
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Account holders in Batam and other supported Indonesia regions should review jurisdiction-specific conditions before proceeding. Your account data — including wallet details linked to DANA, OVO, or GoPay — is stored only as long as necessary to service your account and satisfy our record-keeping obligations. If
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you believe any information held on your account is inaccurate, you have the right to request a correction through our support channel. These terms may be updated periodically; continued use of the platform after any change constitutes acceptance of the revised conditions. We recommend checking this
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page regularly so you stay current with any updates that affect how your account is managed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Answers to Legal and Policy Questions We Hear Most

These are the questions our account holders ask most often about terms, data rights, and how our policies apply to their specific situation. If your question is not covered below, our support team can help clarify any point in the legal framework.

Access to wisma138 depends on the laws of your local region and is available only where permitted. We recommend checking your local regulations before opening an account or making any deposit.

We collect account registration details, device identifiers, and payment information linked to your DANA, OVO, or GoPay wallet. This data is used to verify identity, process transactions, and maintain account records.

Personal and transaction data is retained only as long as needed to service your account and meet our legal record-keeping requirements. After that period, data is removed from our active systems.

Yes. Submit a data access request through live chat or email with your account reference. We will compile and share the relevant records with you within a reasonable timeframe.

Contact our support team and describe the inaccuracy. We will review the record against your original registration and payment details and make the correction if the information can be verified.

Send a closure request through the in-app message centre or email channel. Once the account is closed and any outstanding balance is settled to your registered e-wallet, we will process the data deletion as permitted under our retention obligations.

Understand the Legal Terms That Govern Your Account

Reach Us for Policy or Account Legal Queries

Data Handling, Account Security and Your Rights

Data Storage

Cookie Policy

Account Security

Your Data Rights

Answers to Legal and Policy Questions We Hear Most

01 Does wisma138 operate legally in Indonesia?

02 What data does wisma138 collect from my account?

03 How long do you keep my personal information?

04 Can I request a copy of the data you hold on me?

05 What if I think my personal data is incorrect?

06 How do I close my account and have my data removed?

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